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Pumpstore.co.uk Delivery & Returns Policy

All items purchased online at www.pumpstore.co.uk before 2.00pm are processed same day. Orders after 2.00pm will be processed the following working day. If your order is in stock at our warehouse or at our supplier we will despatch on the next working day after your order. Delivery times are subject to change if the item is out of stock with our supplier. Weekend or orders placed on a Bank holiday will be despatched on the next working day. During Christmas and New Year our warehouse will be open but orders may be subject to longer delays. Delivery times depend on the time scale stated for each product and cannot be guaranteed.

Only items ordered on-line over £400 are eligible for free shipping. Some promotional items are occasionally marked for "free shipping".

Channel Islands (Zero rated VAT)
All transactions are classed as UK orders and are charged VAT. No online transactions are classed as Zero rated. If a customer orders online and pays an invoice with VAT they will not have any right to a deduction or refund.

Orders under 500g will be posted (if suitable to do so) by registered, signed for post and will be subject to a delivery charge of £8.00 plus VAT.

A single parcel up to 25kg delivered next day to a mainland UK postcode costs £9.99 plus VAT (and 30p per each additional kilo, subject to 75kg maximum)

A single parcel up to 25kg delivered on a 3 day service to mainland UK postcodes BT, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE are all subject to a £14.99 plus VAT delivery charge per delivery (and 35p per each additional kilo, subject to 75Kg maximum)

IM, TR21-25 are subject to a £14.99 delivery charge (and 25p per each additional kilo, subject to 75Kg maximum).

Next day delivery service does not apply to the following postcodes. AB30, AB31, AB33-AB38, AB41-AB45, AB51-56, AB63, DD8-DD10, FK8, FK15-FK21, HS1-HS9, IV1-IV36, IV40-IV56, KA27, KA28, KW1-KW3, KW5-KW17, PA20-PA28, PA30-PA49, PA60-PA78, PH10, PH11, PH13, PH14, PH16-PH26, PH30-PH44, PH49, PH50, TD, TR21-TR25, ZE1-ZE3, BT

Orders may take up to 3 days to arrive, and we cannot offer a Saturday morning delivery service. We are unable to accept orders to either JE or GY postcodes.

Orders over 75kg will need to be quoted separately or will be subject to 2 deliveries, each one under 75Kg.

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Delivery

All items are shipped by carrier on a next day basis or subject to availability.
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